IFTA Plus Satisfaction Survey Results – Q3 2008

December 4, 2008 at 5:46 pm 2 comments

We recently sent out a survey to all of our loyal customers who filed with us last quarter and we were shocked with the results.  We knew that you liked us, but we didn’t know how much.
Here is a brief summary of the results:
Question: How would you rate your overall satisfaction with IFTA Plus?
Answer:
1 – Not Satisfied       0%      
2                                0%      
3                                0%      
                              22%
5 – Very Satisfied     78%
Question: Do you think $25 to prepare your state return is a fair price?
Answer:
Yes                           94%
No                             6%
Question: Do you plan to use IFTA Plus for your next filing?
Answer:
Yes                           88%
No                             0%
Not Sure                   12%
Over 60% of our customers have used other means of preparing their fuel taxes before finding IFTA Plus.
What does all this mean?
100% of all responding customers are highly satisfied, or better with their overall IFTA Plus experience.  
95% of people agree that our price is very affordable.
0% of our customers have responded saying they don’t plan on using IFTA Plus next quarter.
Do you have an experience you want to share about using IFTA Plus?
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Entry filed under: ifta fuel taxes, IFTA survey, Transportation Software. Tags: , , , , , , , , , .

Q3 2008 IFTA Filing Season Complete Merry Christmas and Happy New Year

2 Comments Add your own

  • 1. Thom Rasmussen  |  December 19, 2008 at 6:26 pm

    I got your survey but forgot to complete it. I want to say thanks to you guys for a really easy way to prepare my last return. Your customer service was great when I had a question. This was my first time using IFTA Plus and I always dreaded preparing my fuel taxes. You made it easy and only $25 was good.

    Reply
    • 2. sbludlow  |  December 19, 2008 at 6:32 pm

      Thanks Thom. I looked through your last quarter fuel tax return and see you didn’t use IFTA Plus to prepare your Kentucky Weight Distance and New Mexico Weight Distance returns. We are planning to lower our prices on the Kentucky, New Mexico and New York Highway Use Tax return this quarter to help out in this terrible economy. We know last quarter gas was crazy expensive and now there aren’t any loads, so times are tough. Good luck and drive safe. – Stuart Ludlow

      Reply

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